Mimi Pond is a cartoonist, illustrator and writer. She has created comics for the New Yorker, the Los Angeles Times, Seventeen magazine, National Lampoon and many other publications. She is the author of the acclaimed graphic memoir Over Easy, and has also written for television; her credits include the first full-length episode of The Simpsons, “Simpsons Roasting on an Open Fire," and episodes for the television shows Designing Women and Pee Wee’s Playhouse. She lives in Los Angeles with her husband, the painter Wayne White.
The Customer is Always Wrong is the saga of a young naïve artist named Madge working in a restaurant of charming drunks, junkies, thieves, and creeps. Oakland in the late seventies is a cheap and quirky haven for eccentrics and Mimi Pond folds the tales of the fascinating sleaze-ball characters that surround young Madge into her workaday waitressing life. Outrageous and loving tributes and takedowns of her co-workers and satellites of the Imperial Cafe create a snapshot of a time in Madge’s life where she encounters who she is, and who she is not.
Told in the same brash yet earnest style as her previous memoir Over Easy, Pond’s storytelling gifts have never been stronger than in this epic, comedic, standalone graphic novel. Madge is right back at the Imperial with its great coffee and depraved cast, where things only get worse for her adopted restaurant family while her career as a cartoonist starts to take off.